The Office of Adult and Career Education Services (OACES) is committed to an educational environment that is free from interference and disruption, and that fosters equity and mutual respect among participants. When there is concern based on a serious violation of a rule or the misinterpretation or inequitable application of existing rules, procedures, regulations, or administrative orders, it must be brought to the attention of a staff member as outlined below. The purpose of the student concern procedure is to ensure that every adult learner has the right to present a serious concern without interference, coercion, restraint, discrimination, or reprisal.
Your classroom instructor or trainer is the best person to approach first if you’re worried about issues at OACES. They will be in the classroom during your class time and you can arrange a meeting for an informal discussion.
You can speak with the counselor of your program if your instructor can’t help or if you are not satisfied with their response. You should have a face-to-face meeting with your counselor to discuss your concerns. They may also want a written explanation of the issue.
Youth and HSE Counselor
English Language Learners Counselor
585-262-8000 Ext. 2160
You can talk to the director of OACES if you are not satisfied with the counselor’s response. A written statement of the issue and how you have tried to resolve it is typically required. You will be able to arrange a meeting with the director through the clerk in the main office.
OACES Director/Main Office
585-262-8000 Ext. 2182.
STEP 4 (FOR CTE STUDENTS):
If you are a CTE student and your concern has not been resolved after Step 3, you can seek assistance from the Council on Occupational Education. See contact information below.
Council on Occupational Education (COE)
7840 Roswell Road
Building 300, Suite 325