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Sending Messages

Communication involves three individual components:

Verbal – the content (our choice and the arrangement of the words we use)

Nonverbal – body language

Para-verbal – How we say what we say

For communication to be effective, all three components are used to accomplish two things:

  1. Send clear, concise messages.
  2. Receive and correctly understand messages sent to us.

 Verbal Messages

  1. Keep messages brief and succinct.
  2. Keep messages free of jargon
  3. Reduce resistance

Nonverbal Messages

Non-verbal communication is the primary way that we communicate

  1. Facial expression and eyes
  2. Posture and gestures
  3. Sitting quietly with hands folded loosely in our lap conveys a feeling of anticipation and interest
  4. Sitting with our arms crossed on the chest sends a message of inflexibility

  Para-verbal Messages

How we say something, NOT what we say.

  1. Tone, pitch and pacing of our voices
  2. What words are emphasized

Important para-verbal points to remember:

  1. Anger or excitement may cause our speech to become more rapid and higher pitched.
  2. Boredom or sadness may cause our speech to slow and take on a monotone quality.
  3. When we are feeling defensive, our speech may take on an abrasive or harsh tone.

 Be consistent in your verbal, nonverbal and para-verbal communication so that you do not confuse your listener.